Fix payment issues, such as declined or incomplete transactions

If you accept issues paying for Google products, you might need to fix a trouble with your payments profile.

Find the issue you lot're experiencing beneath:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional data to united states of america, please do and so. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments heart settings. If they don't match, update your address in your Google payments heart, and try the transaction again.
  • Attempt using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you lot're using a mobile device, endeavour using the product'due south mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the order over again.
    • Try creating a new Google business relationship if yous don't already take one and visiting the Google Store to try the transaction over again.

"Unable to consummate transaction: Expired card"

Check to come across if your payment method is up to engagement. If it isn't, update information technology in the Payments heart.

"Unable to consummate transaction. Please use another form of payment."

Note: These steps also use if you come across the error bulletin "Your payment didn't go through. Please attempt a unlike payment method or attempt over again later."

Endeavour the following:

  1. Bank check to see if your payment method is upward to engagement. If it isn't, update it in the Payments center, then attempt your buy over again.
  2. Make certain you have plenty money in your account for the buy.
  3. If you're still having issues, contact your bank to encounter if there's a trouble with your business relationship.
  4. Endeavour making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If you see this message, information technology might be considering:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a little more information to protect your account against fraud.
  • We need a little more than information to comply with Eu police force (European customers just).

To set up the issue, try the following:

  1. Get to the Payments center.
  2. Take action on any errors or requests in the payments middle.
    1. Yous might need to verify your identity before yous can purchase anything through your Google Account.
  3. Make sure your name, accost, and payment information are up to appointment.

"Unable to process payment: Low card rest"

You might not accept enough funds in your account to make the payment. Check your account residue or contact your banking concern.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the carte before you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge menu.
  4. Within two days, yous'll observe a temporary accuse on your card argument forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Ostend which card you lot want to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than 2 days: Await up to 2 days.
    • If more than two days: Check your card statement. You should discover a temporary charge from Google called "GOOGLE TEST," with an eight-digit lawmaking.

Card is grayed out & says "card is ineligible"

You can't use this menu for this purchase. Try to brand the purchase once again with a different menu.

If the bill of fare you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Acquire more near what to do if you temporarily or permanently closed your payments profile.

If you're nevertheless having trouble, contact support.

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